Level 1: Cadet

Port in issue

I am porting my number from Aldi prepaid to Testra post paid. I received the sms and completed the steps to verify the port this afternoon. However, when I look at order tracker I get the following message for my order:


"Sorry, we've hit some difficulties in completing your order. As we may need to resubmit it, please check your email for a new order number. If you haven't received one please call 132200."


Please advise.

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Support Team
Support Team

Re: Port in issue

Hi @jereme


Thanks for your message and sorry to read about the issues with your mobile port.


Have you been able to chat with the activations team on 13 22 00 to see if they can offer a solution? Crowd Support is a community forum and users do not have access to customer accounts.


I look forward to your response.


- Jimmy

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