Level 1: Cadet

So hard to speak to a human being

I called Telstra 2 weeks ago to order a new home phone for our newly constructed house.

I was told to order it myself using the online function.

Finally worked out how to do it (I think) and got an email with a reference number.

Two weeks has passed any heard nothing, so thought I'd give Telstra a call today to check on the progress.


How hard is it to find a phone number for support!!?? It seems that Telstra hates talking to me as much as I hate talking to them Smiley Sad I keep being re-directed back to the web page. BUT I WANT TO SPEAK TO SOMEONE.


I found a spot on the web page that says "moving in the next five day call 1800 ..." So I called that. Seems that wasn't the right number? Was given a different number to call.  Now been on hold for 45 minutes. Is it lunch time in INDIA?


If I ran my business like Telstra runs theirs then I would have gone broke within weeks.

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Telstra (Retired)
Telstra (Retired)

Re: So hard to speak to a human being

hi JodieA


This might help to locate our contact details


In relation to your concerns, regarding your order, it's probably quickest if you chat with us


to check on the status of your order


-    Lindy 

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