Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
So hard to speak to a human being
I called Telstra 2 weeks ago to order a new home phone for our newly constructed house.
I was told to order it myself using the online function.
Finally worked out how to do it (I think) and got an email with a reference number.
Two weeks has passed any heard nothing, so thought I'd give Telstra a call today to check on the progress.
How hard is it to find a phone number for support!!?? It seems that Telstra hates talking to me as much as I hate talking to them I keep being re-directed back to the web page. BUT I WANT TO SPEAK TO SOMEONE.
I found a spot on the web page that says "moving in the next five day call 1800 ..." So I called that. Seems that wasn't the right number? Was given a different number to call. Now been on hold for 45 minutes. Is it lunch time in INDIA?
If I ran my business like Telstra runs theirs then I would have gone broke within weeks.
- 0 Likes
- 3,293 Views
- 1 Reply
Was this helpful?
- Yes it was, thank you
- No, I still need help
Re: So hard to speak to a human being
This might help to locate our contact details http://www.telstra.com.au/help/contact-us/
In relation to your concerns, regarding your order, it's probably quickest if you chat with us
to check on the status of your order
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
- 0 Likes
- 0 Replies