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So hard to speak to a human being
I called Telstra 2 weeks ago to order a new home phone for our newly constructed house.
I was told to order it myself using the online function.
Finally worked out how to do it (I think) and got an email with a reference number.
Two weeks has passed any heard nothing, so thought I'd give Telstra a call today to check on the progress.
How hard is it to find a phone number for support!!?? It seems that Telstra hates talking to me as much as I hate talking to them I keep being re-directed back to the web page. BUT I WANT TO SPEAK TO SOMEONE.
I found a spot on the web page that says "moving in the next five day call 1800 ..." So I called that. Seems that wasn't the right number? Was given a different number to call. Now been on hold for 45 minutes. Is it lunch time in INDIA?
If I ran my business like Telstra runs theirs then I would have gone broke within weeks.
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Re: So hard to speak to a human being
This might help to locate our contact details http://www.telstra.com.au/help/contact-us/
In relation to your concerns, regarding your order, it's probably quickest if you chat with us
to check on the status of your order
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