budgoi
Level 1: Cadet

Swimming Pool Installation

Answered

Hi.  We have a new swimming pool being installed soon.  As part of the install, we require the overhead phone wire to be temporarily removed so that a crane can get into position to lift the pool from the front of the house to the back.

 

We do not want a permanent move of the wire, simply just a 24 hour take down of the wire.

 

i am finding it difficult to communicate with the Telstra overseas call centre as the language barrier is causing mixed communication of my needs.  After being transferred to 4 different departments I concluded the call centre was going to be ineffective to get the right info we need.

 

Surely this is a fairly common situation that has an easy solution, that does not mean moving heaven and earth at great cost.  Can someone please advise, thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Swimming Pool Installation

https://www.telstra.com.au/consumer-advice/digging-construction/relocating-network-assets

Give the network integrity team a call
1800 810 443
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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1 REPLY 1
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Swimming Pool Installation

https://www.telstra.com.au/consumer-advice/digging-construction/relocating-network-assets

Give the network integrity team a call
1800 810 443
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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