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T-Hub 2 - How to connect on Velocity network
I have moved to a Smart Community with velocity fibre network. I have received a Technicolor Gateway router and a Thub 2 phone tablet and hand set.
I am having problems wth the internet failing (drop out) just about every day. When I seek help from support each helper tells me my set up is wrong and I should do it different. I make the changes and it works for awhile then I get dropouts again and again I am told it is set up wrong. The latest has told me the house is wired wrong and as he can prove the internet works at the telstra box outside it is my problem. I got the router and the THub2 from Telstra so I think they should also support the equipment.
Does anyone have a known working configuration for the setup of the technicolor router + thub 2 + one standard phone all via a patch panel with the telstra box feedin. The patch panel has incoming points for NET + 4 telephone lines (all same number) and outgoing points to office (2 data points) , TV room (1 data 1 TV) , kitchen (1 data) & study (1 data)
The instruction book says telephone is plugged into router, some Telstra help say not to do this others say yes.
If anyone thinks they can help I can provide a detailed layout of patch panel and what items I need where.
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Re: T-Hub 2 - How to connect on Velocity network
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