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Level 1: Cadet

Telstra Online NBN order won't let me select a connection date

Good evening all,

 

I was attempting to place a order for a new NBN connection [FTTP] but when I came to the end of the order form I realised it never asked me for a connection date. This might be a problem because I won't be at the new home for another month. Is this unusual or normal as I would like to order in advance to be organised but don't want the service active until a specific date.

 

Thank you!

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1 REPLY 1
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Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Online NBN order won't let me select a connection date

That's normal as Telstra places the order request with NBN Co and then NBN Co provides the next available installation date.

 

If you want to pick a date in the future, you will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type (speak to a consultant" and you should be transferred to the queue to chat with a human. You will then e able to request that installation doesn't happen until after a certain date.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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