Level 1: Cadet

Telstra Refusing to cancel people Services.

I have recently tried to disconnect a mobile post paid service due to Telstra staff behaviour and refusal to address multiple complaints to the TIO and Telstra forced an issue and refused to cancel the service unless I answered their questions, which at the time I could not. I’m sick of Telstra staff bullying and rudeness so I then tried to disconnect my post paid home phone and NBN connection as the contract has expired and Telstra are now refusing to disconnect that services too, I messaged a week ago and it took me 2 days of messaging and different staff to even make the request and was told the service would be cancelled and this still has not been done a week later! 

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Support Team
Support Team

Re: Telstra Refusing to cancel people Services.

Hi Christiene, welcome to CrowdSupport.


Where have you been requesting the cancellations? Generally the My Telstra app is the best move.


Let me know Smiley Happy

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