Tracking Home Phone line order

[MarJen]

I've just bought a new house and have applied for a PSTN service to be activated  (NBN is no where in sight unfortunately).
I was given an order number that began with HL. I've tried tracking this order online but my order number is not recognised.  What number do I have to call or is there a way online to find out what the status of my order is?  The last contact I received was the email with my order number and nothing since.  

[Jupiter]

Try calling 132200 and speaking to the "Connections" consultants. They should be able to help you.