Waited on hold for over 3 hours

This thread is now archived and closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.

After hearing hold music for three hours, patiently waiting for my call to be answered by someone in the Telstra call centre the hold music abruptly stopped and now I have silence but the call appears to be continuing. What should I do? Having invested so much time I’m reluctant to hang up. Current wait time 3:24 hours.