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Level 2: Rookie

Why can Telstra put a bloody phone contact number on their website!

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Dealing with Telstra is frustrating beyond belief! 
No – I don't want CROWD SUPPORT!

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Why can Telstra put a bloody phone contact number on their website!

the general numbers are

133 933 - Bigpond Tech Support (non-nbn)

1800 834 273 - Anything NBN related

137 587 - Telstra Platinum

13 22 00 - General Enquires/Billing + Smart Home + anything else

Running through https://www.telstra.com.au/contact-us get generally result in a specific number for the area you're after as well
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Why can Telstra put a bloody phone contact number on their website!

the general numbers are

133 933 - Bigpond Tech Support (non-nbn)

1800 834 273 - Anything NBN related

137 587 - Telstra Platinum

13 22 00 - General Enquires/Billing + Smart Home + anything else

Running through https://www.telstra.com.au/contact-us get generally result in a specific number for the area you're after as well
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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