Level 1: Cadet

Why does self installation cost money?

My understanding of self installation is that the services at the old address are disconnected and moved to the new address. If there is already a phone line there and everything is already set up, why does it cost $60 for it to be ported over?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Why does self installation cost money?

Hi magister2, 

Thanks for using Crowd Support. It's the cost to arrange the work for a disconnection and re connection at a new address. There would be a phone line connection fee also if you did not need a self install. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Moving Home

We can help you move your existing Telstra services or set up new ones at your new address.

Find out more