My Account For Business

Hi AllTrying to change my Business Paper bill to Email for the third time. Telstra website will not let me and directs me to the My Telstra Messenger app. The diabolically slow response from Telstra through messenger after you enter all your details ...

I got a new Samsung and I can't figure out how to convert my physical small business sim to esim.There is no option in the mytelstra app?Can anyone help???

Can I get NB-IoT SIM cards through Telstra and if so, how?

Hi allLast year I had 4 personal/consumer mobile accounts moved to business accounts (which in itself was a nightmare) but they also moved my home internet from my consumer account onto the business account BILLING. Trouble is I no longer have access ...

Hi guys and gals, I'm needing some assistance after receiving a legitimate email from Telstra about our 'asset users'. I have tried calling and I have tried the app message service. I also tried poor Codi. No luck all round. The email advises to corr ...

Telstra Tools errors when trying to update anything

I have had someone compromise my Telstra ID and now has ordered new services on my account,I have reported to telstra yesterday and call fraud  on 1800 260270,but have had no response, worried yes

Hi team - this is just a general question.In regards to Your Telstra Tools - if a small business has already registered for YTT, but the original user (and therefore the keeper of the login details) has unfortunately passed away how does the business ...

On my account  - I have a data sim "Go business Data Sim" which I wish to transfer to the Uniting Church in Australia - Donald.   <removed for your privacy> I believe we could use the device for low use Internet access for the Church, for the monthly ...

In my latest bill, I notice SMS charges in excess of $12; they are all for alleged oversea numbers I don;t recognise. I am a simple country resident, the only overseas I have been to is Tasmania. I don;t know anybody overseas or have numbers like _+1 ...

Hi team Account No.[removed to protect your privacy]

Last month we had a bill due for payment on 16 November 2020.  It was paid via BPAY on 16th and cleared our bank on the 16th.  The bill had an incorrect charge of $214.95 for a contract finance rep ...

I'm logged in, but I get this - Something went wrongIt looks like you don't have access to this feature. You'll need to request access from the authorised representative on this account. I AM the one and only authorised representative on this account ...

Does anybody actually work for Telstra anymore or is everything now automated and hence all staff are now un reachable? I have spent the last 4 weeks trying to speak to a human, not a text message service or email system but an actual Human of Telstr ...

I have a new telstra sim that i want to burn an existing number onto. Can I do this online or do I have to go into a Telstra shop

1 Dec 2020 - I have not been able to log in to my bigpond.com email account for several weeks - I have not changed my password but Bigpond.com tells me my login credentials are wrong. The problem is that if you try to reset your password they send an ...

I try to call the billing team which tells me that I should text on the Telstra app, which i have done, and they have not supplied an answer in over a week, I then get a bill which I'm disputing and get an email to say contact the billing team - no e ...

Hi: Our small business is located in an office suite. We have a fixed line service with NBN with Telstra as our RSP.During the recent 'hard' lockdown in Melbourne, we weren't able to use our office and hence fixed line phone and broadband service.Ple ...

I no longer have any services with Telstra. 
how do I delete my “Telstra ID”

My voicemail suddenly stopped working and now all of my voicemails come through as a text message. This is not a very professional look for my business. Telstra will not accept any calls and the Telstra online support is a robot that does not know ho ...

The owner of my shop has had TPG wire the building FTTB I cant connect to Telstra NBN so i have to go with TPG . Being on the DOT system my No cant be ported . I have to cancel DOT and go back to Broardband ., for the No to be ported . How can i spea ...

Telstra is having trouble with accepting return mobile phone after end of lease.  First I went to return the iphone back to their shop at broadway but they don’t want to accept because they doesn’t have a business consultant to process it.  Then I tr ...

Apparently there is a migration of the business email. Has this actually been done successfully for anybody. I have no email for 2 days and cannot run a business without it. Cannot get through to Talk with anybody about it. 

When I make a call the receiver sees my name and number come up and a company I have nothing to do with.  I need to change this.

Ongoing for more the 2 weeks I have tried to sign up for Telstra Plus, Using the app the result are being signed out  the sign in to then be signed out again, never-ending loop. Using web browser get to :Something went wrong. We weren’t able to set u ...

I would like to set up Apple Business chat for my business. I have completed all the steps but Telstra is not listed as a provider, can someone help me with this?