Level 2: Rookie

bouncing emails

Hi all

my clients are not able to send me emails on a fairly regular basis. they can receive my email but when they send either by reply or new email it is being rejected and bounced back by bigpond. My email is routed through our web site to my bigpond account. Message received by clients is:


Delivery has failed to these recipients or groups:

A problem occurred during the delivery of this message to this e-mail address. Try sending this message again. If the problem continues, please contact your helpdesk.

The following organization rejected your message: extmail.bpbb.bigpond.com.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 21: Augmented

Re: bouncing emails

I'd be asking for assistance from your Hosting company, see if they can help track down the issue.

My Telstra

Manage your business services on your mobile with the My Telstra app.

Find out more