Emmy_F
Level 1: Cadet

Clients can't leave voice mail

Hi,

When I am on a call to a client, if somebody else calls, I can hear a beep through the phone. But they are unable to leave a voice mail and it just rings out for them.

How can I set up that they can leave a voice mail so I can call them back?

Thanks!

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3 REPLIES 3
Emmy_F
Level 1: Cadet

Re: Clients can't leave voice mail

Please not.e...we have our voicemail set up, and if I am not on the phone they are able to leave a voicemail. It's just when I am on the phone they are not able to?

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Clients can't leave voice mail

That means that you have call waiting turned on. You can turn off Call Waiting by dialling #43# (to turn on, it's *43#)

 

Note: You also need to have your messagebank set up to answer if no answer, or busy.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Emmy_F
Level 1: Cadet

Re: Clients can't leave voice mail

Thanks Jupiter,

I've ensured our call waiting is turned off, however when we test this it now just has engaged beeping when calling if already on another call.

How do I set up message bank to answer if no answer, or busy? I've gone through the massge bank menu but cannot figure this out.

Thank you!

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