Level 1: Cadet

Convert physical sim to esim

I got a new Samsung and I can't figure out how to convert my physical small business sim to esim.

There is no option in the mytelstra app?

Can anyone help???

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Level 25: The Singularity
Level 25: The Singularity

Re: Convert physical sim to esim

You need to obtain a QR code for your service. You then scan that.


The quickest way is to go in to a Telstra Store and they can provide you with it and assist in setting up your eSIM.

Otherwise contact Telstra either by calling 132200 or sending a message using the My Telstra app and they can organise to post one out.


Note: the QR code is able to be used once, so if you get it wrong, you will need to get another one, hance why in store is best if you haven't had experience with them before.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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