Delphic
Level 1: Cadet

Data share question

I have a mobile plan in place and recently purchased a iPad Pro on a 1gb plan.  I bought it on the basis that I can share the data across both plans.  They have been linked however on the 24/7 app it states that I have 5.96gb remaining on my mobile phone and yet on my tablet it tells me I am 4.98gb over and as such I assume I will be charged.

 

This is unacceptable yet I don’t have the time to spend 4+ hours on Telstra chat.

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1 REPLY 1
Lindy
Telstra (Retired)
Telstra (Retired)

Re: Data share question

Hi Delphic, 

 

This is not great to hear. Unfortunately we have no access to Customer accounts via Crowd Support due to Privacy and Security Policies,

 

The available contact methods for you to have this resolved are:- 

 

Call 132200 between 8am and 9pm daily. 

 

Chat with our 24x7 Billing Support Team  http://tel.st/hsc3

 

Kind Regards 

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