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Difficulties downloading detailed online Telstra business bills
When I attempt to download a detailed Telstra business bill, the process stalls with either "failed" or "pending" (the latter not going beyond that stage).
The following message appears when I try to access the detailed bill from the previous screen:
Your request could not be completed. There may be a temporary problem, or part of the system may be unavailable due to maintenance or upgrade work. Summary bills should still be available via the PDF option or please try again later. You may also contact us using the Contact Us web form
I have the latest versions of Internet Explorer and Firefox, have tried deleting cookies, cache etc.
I have not had problems downloading a detailed bill prior to this.
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Re: Difficulties downloading detailed online Telstra business bills
We were experiencing technical difficulties last night with customers viewing their invoices via My Account this was resolved last night and customers should now be able to download their PDF bills successfully.
If you are still experiencing issues please get in touch with our My Account Business team on 1800017715.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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