Level 1: Cadet

fraud on my account

I have had someone compromise my Telstra ID and now has ordered new services on my account,I have reported to telstra yesterday and call fraud  on 1800 260270,but have had no response, worried yes

Philip g scott

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Level 3: Gumshoe

Re: fraud on my account

I had my account hacked too. Wound up with a business account attached to my hacked account & the Pegasus Trojan on my phone now too. Telstra have been nothing other than unwilling to help & now I can't change my security settings for my personal account because it's being locked by the administrative control of the business account that I have no credentials to access. 

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Support Team
Support Team

Re: fraud on my account

Hey @beez1123


Hope you were able to get this sorted. For future reference,  the quickest way to speak to a person at Telstra (aside from me) is through the My Telstra App Once in the chat, the virtual assistant will ask you a few questions before asking a team member to contact you. More info about how that works here  

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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