fraud on my account

[beez1123]

I have had someone compromise my Telstra ID and now has ordered new services on my account,I have reported to telstra yesterday and call fraud  on 1800 260270,but have had no response, worried yes

[Humbleguy]

I had my account hacked too. Wound up with a business account attached to my hacked account & the Pegasus Trojan on my phone now too. Telstra have been nothing other than unwilling to help & now I can't change my security settings for my personal account because it's being locked by the administrative control of the business account that I have no credentials to access. 

[Toriee]

Hey @beez1123

Hope you were able to get this sorted. For future reference,  the quickest way to speak to a person at Telstra (aside from me) is through the My Telstra App https://tel.st/xy2j9. Once in the chat, the virtual assistant will ask you a few questions before asking a team member to contact you. More info about how that works here https://tel.st/u4dsd