Mobile Messagebank divert from personal greeting option dissapeared

[trobbo72]

Hi all, I used to have a messagebank feature that allowed me to program a number to divert calls to and then I used a message that said 'leave a message after the tone or press 0 now to be diverted to my receptionist'. That feature does not seem to be on my menu anymore and I can't find reference to it anywhere. Does anyone know if it is still available and if so what it is called? Thank you

[JesseS · Accepted solution]

Hey @trobbo72

We offer a Virtual Receptionist service which is available as an option with DOT. Check out more details on all the options here: https://www.telstra.com.au/content/dam/tcom/personal/help/pdf/cis-business/bundles/business-critical...

You can get in touch with our business team on 132000 to discuss these options further.

Let me know if you need any further help.

[DeltaSquad]

@trobbo72

Depending on which Messagebank profile you have, this option might not be available to you.

Standard Messagebank has this feature for Mobile, whereas other profiles don't - such as Visual Voicemail.

I'd recommend contacting our Mobile Tech Team on 125111 so we can check with profile and Class of Service (COS) it is that you have.