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Level 1: Cadet

My email account has been hacked and I am getting lots of "undeliverable mail" notices

Answered

For the past month or so, my business email account has been receiving numerous returned messages for "mail system error" from Mail Administrator. These are returned messages that I did not send.

What can I do?

1 ACCEPTED SOLUTION

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: My email account has been hacked and I am getting lots of "undeliverable mail" notices

It may not have been hacked.  Your address may have been inserted into a "spoofed" email header that contains your email address as the sender and respond to address fields.

 

Generally there is not much you can do.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: My email account has been hacked and I am getting lots of "undeliverable mail" notices

It may not have been hacked.  Your address may have been inserted into a "spoofed" email header that contains your email address as the sender and respond to address fields.

 

Generally there is not much you can do.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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Level 24: Supreme Being
Level 24: Supreme Being

Re: My email account has been hacked and I am getting lots of "undeliverable mail" notices

Basically what Jupiter said, but you can try changing your email password and running virus and malware scans on your computer/s

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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