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Level 1: Cadet

New MyAccount Layout error - No Access to Billing

When logging in to download a bill I get the following error message 

An Error Has Occurred

 

When on this page:

https://onlinebilling.telstra.com.au/corporatebill/hierarchy/main/dashboard/show.do

 

Screen Shot 2017-07-06 at 12.59.06 pm.png

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4 REPLIES 4
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Level 6: Bloodhound

Re: New MyAccount Layout error - No Access to Billing

I suspect Telstra are having issues with their account system. When I log in to my I am unable to see my broadband and phone service, or usage details. Sometimes it works but mostly it doesn't. Sorry, that doesn't help you.

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Support Team
Support Team

Re: New MyAccount Layout error - No Access to Billing

Hi Dave100,

 

It might be worth having a chat with our My Account Team via http://tel.st/8qpr to discuss the services showing/not showing on your profile.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Support Team
Support Team

Re: New MyAccount Layout error - No Access to Billing

Hi Dave,

 

Just wanted to check in and see whether you had the chance to have a chat with us about your My Account profile; or has it since resolved?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 1: Cadet

Re: New MyAccount Layout error - No Access to Billing

I have had the same message for months.  Does telstra actually have a working system to view bills online??

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