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Level 3: Gumshoe

Ordering International Travel Passes in Your Telstra Tools

Hi, 

 

I was wondering if any one else who uses Your Telstra Tools with a Telstra Business ID is able to order Travel Passes for their mobile services IN YTT. 

 

I have see the public website with the travel passes, pressed buy now on the one I want, logged in, and it just takes me to the YTT Home page. I've also pressed the activate international roaming option for the mobile and there was no additional options afterwards. 

 

I went on Telstra chat (via website) for an hour and still wasn't able to find an answer. Apparently Travel Passes are not yet intergrated into YTT. I wanted to check if others are also unable to this? 

 

I was wonder if anyone else has had the same experience. If so, I'll make a post in Telstra Ideas to do it. 

 

Thanks. 

 

LT16

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Telstra (Retired)
Telstra (Retired)

Re: Ordering International Travel Passes in Your Telstra Tools

Hi LT16, 

 

Thanks for ocntacting us. You should be able to use My Telstra Tools to add a roaming pack. The link below will give steps on how this is added:

 

https://www.telstra.com.au/small-business/mobile-phones/international-roaming

 

Once clicking on 'Purchase Travel Pass in Your Telstra Tools' you should be directed to add a pack. But if this option is not working for you, we can add this for you via live chat here  http://tel.st/2mx2 or please call 13 2000. 

 

Sorry for any inconvenience this may have caused you.           

 

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