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Level 2: Rookie

Problem ringing Telstra

Hi all am ringing Telstra overseas number and when I ring I get answered by the answering machine and it won’t let me talk to someone there as I need to get my old phone number unlocked to my new SIM card I’ve just received help plz

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2 REPLIES 2
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Level 25: The Singularity
Level 25: The Singularity

Re: Problem ringing Telstra

You need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and someone should respond shortly. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 2: Rookie

Re: Problem ringing Telstra

Thx jupiter I’ve done that but waiting on a reply back to sort out this mess but no reply back on the situation after 1 or 2 days before that I have been getting reply’s given all information that I can give so Dunno what’s going on

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