Grainery
Level 1: Cadet

Shared Data query

I have several mobile devices all under my control and ever since moving across to a shared data plan I seem to be going through data allowance a lot quicker.  I have had 2 x text messages from Telstra in the last 2 days advising I have used all of my shared data allowance and 1.00gb has been added for $10 per time. When I check on the data useage meter on both mobile phones neither have used up their allowance. What is going on.  I cannot make head nor tail of my Telstra bill with 2 x recognisable mobile numbers listed out of 7. Apart from 2 x mobile phones, I have 2 x mobile wifi devices and a shared sim on my Ipad which do not add up to 7 in total. What is going on Telstra.

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Shared Data query

You need to call 132200 an dspeak to account and billing to find out.

 

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Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Rainex
Level 1: Cadet

Re: Shared Data query

This happened to me too and Telstra ended up charging me an extra 400 dollars and wouldn't do anything about it. Take care!

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