SIM card not working

[will935]

Hi there @Jacks3

Very sorry to read that your sim card is currently not working.

Are you activating a new service or has your current service suddenly stopped working? Additionally is this a pre-paid service or is it a post paid? Does your phone show that it is connected to the network?

Please let me know so I know where to direct you.

- Will

[Lemondat]

It’s a prepaid account which I haven’t used for about 8 months. I replenished my account reinstalled the SIM card but it won’t work.

[Lemondat]

It is not showing as being on the network it just reads SOS only

[Jupiter · Accepted solution]

6 months after a recharge last runs out, the SIM is permanently deactivated and the number put back into the pool.

It sounds like you may have recharged somone else's service.

You need a new SIM & service for your device.

[sw40md26]

hello i need a new simcard

[sw40md26]

i received my new mobile today and it has no simcard they told me to use old card but the reason i got a new phone was the simcard crashed on it

[DeltaSquad]

@sw40md26

A replacement SIM Card can be arrange at any Telstra Store and the process should take about 10 minutes.