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T Analyst Notices - fail
Tried calling Telstra on this but wasn't getting anywhere so gave up holding.
Every month I get the below email notice for our business account..
The following Telstra bills are now available in T Analyst.
Bill issue date
P xxx 424 xx1-1
If you don't want to receive T Analyst emails, you can change your email notification options in the set-up section of T Analyst.
Premier Business, Telstra Business
So every month I link on the view bill link but get this notice....
Unfortunately, a technical issue has been encountered.Please try again later or if urgent please contact us on 1800 017 353.
Now bear in mind that the screen that comes up when I click the link is automatically opened under my account but on the 'Business & Enterprise' tab (we're a small business) so the contact number noted in the message does not relate to my account.
In the past I could get around this by simply clicking on the billing tab on this page to take me to the old 'online billing' page. However today, even though I've rec'd the email notice saying the bill is available (as per above) my online billing page will only let me access the June bill.
Why, after several months of getting these email notices and encountering the same technical issues message, has this not yet been resolved???
Am getting quite frustrated with the amount of time and effort I waste trying to manage the billing for our account. I have also forwarded to our Telstra agent (M2 Digital).
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Re: T Analyst Notices - fail
Sorry to hear of the concern with the email linking you to easy access for your account.
If you log in generally from here: http://tel.st/768c most of the time is it ok?
The main issue seems to be what the email is linking you to?
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