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Login to the CallConductor management site https://portal.digitalbusiness.telstra.com/
Are both lines appearing on the handset? If you want to add a line to the handset go to Devices / Device Management, select the T42G and look for "Edit Line Keys".
If calls aren't moving from a busy line to the next line go to Users / User Management, select the first line and look for "Forward or divert call. This is where you can set calls to "roll over" to the next line.
This user guide might also help https://www.telstra.com.au/content/dam/tcom/small-business/bundles/pdf/call-conductor-use-guide-pc-m...
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