Level 1: Cadet

Telstra hasn't followed up with my order

Received a Telstra Invoice for my mobile order however Telstra hasn't a scrap of information regarding me or my order
Customer Details:
ZACHARY *******
<Removed for your privacy>
Deliver To:
As above
Qty Product Name

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Telstra (Retired)
Telstra (Retired)

Re: Telstra hasn't followed up with my order

Hi @ZacCage

Sorry to hear of the frustration.


This is most certainly not the feedback we like to see coming from our customers.

I would recommend speaking with our live chat team, who can be contacted either via this link: or via your 24x7 App on your mobile device


Once connected they can access your account securely and provide further support. 


Please let us know how you get on and what the outcome was.


- Stef

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