ZacCage
Level 1: Cadet

Telstra hasn't followed up with my order

Received a Telstra Invoice for my mobile order however Telstra hasn't a scrap of information regarding me or my order
Order
ORDER SMB61527
Date:28/03/2019
Customer Details:
ZACHARY *******
<Removed for your privacy>
Deliver To:
As above
Qty Product Name

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1 REPLY 1
Stef_3
Telstra (Retired)
Telstra (Retired)

Re: Telstra hasn't followed up with my order

Hi @ZacCage
 

Sorry to hear of the frustration.

 

This is most certainly not the feedback we like to see coming from our customers.


I would recommend speaking with our live chat team, who can be contacted either via this link: https://tel.st/rck28 or via your 24x7 App on your mobile device https://tel.st/wbr8d

 

Once connected they can access your account securely and provide further support. 

 

Please let us know how you get on and what the outcome was.

 

- Stef

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