agyajohn
Level 2: Rookie

I am a telstra customer, have logged in football live app but can't watch ongoing a-league final

Can't watch argue final although logged in as telstra customrr

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Kjorg
Community Manager Community Manager
Community Manager

Re: I am a telstra customer, have logged in football live app but can't watch ongoing a-league final

Hi @agyajohn

 

Thank you for your post, my apologies for any issues you're experiencing with the My Football Live App. 

 

As a Telstra Mobile customer, you shouldn't need to log in.

I would recommend uninstalling the app and reinstalling it. Before opening the app after reinstalling, please ensure you are connected to the 4G network (not Wi-Fi)

This will allow the app to recognise you as a Telstra Mobile customer, and redeem your subscription. 

 

You should then be able to access premium content. 

Please let us know if you require any further assistance.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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