Level 1: Cadet


I cant get access to my Kayo Subscription . The $5.00 one as a valued customer. I was shut off over the weekend , Not Happy 

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Community Manager Community Manager
Community Manager


Hi @Bears2013 


Thank you for your post. 


Have you previously redeemed the $5 Kayo Offer for Telstra Mobile customers? 

If so, and you're having problems signing in to your subscription, you will need to contact customer support via the Get Help tab of the My Telstra App

Alternatively, you can contact Kayo directly here - - as we dont have access to their systems to investigate why you are unable to access your account. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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