Plucka1
Level 1: Cadet

App login problems

On the my telstra app, everytime I login it's like it works then it comes up with a message saying "we can't display your account right now please try again later" so I can't sign into my account to pay bills or view my account properly 

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: App login problems

That sounds like a backend database problem where your account details haven't correctly associated with your Telstra ID.

 

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get a response (wouldn't expect one until tomorrow now) and you will get a notification through the app when a consultant responds

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit