Level 1: Cadet

Are the humans at Telstra?

My Telstra account has been a mess (confusion between plans, email addresses, physical addresses and charges) ever since I chose to upgrade from ADSL to NBN with Telstra.  Now I can't even access my own email account.

Some weeks ago - I did manage to speak to someone who at least got my internet reconnected, but fixed nothing else.

I am trying to run a business and Telstra has failed me massively.  How do I respond to my customers when my email address is incorrect in the MYTelstra app and there is no option to fix it.

How does one get to speak to a human who can help??????

Time to find a new provider perhaps.

Really very angry now.

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