Are the humans at Telstra?

This thread is now archived and closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.

My Telstra account has been a mess (confusion between plans, email addresses, physical addresses and charges) ever since I chose to upgrade from ADSL to NBN with Telstra. Now I can't even access my own email account.

Some weeks ago - I did manage to speak to someone who at least got my internet reconnected, but fixed nothing else.

I am trying to run a business and Telstra has failed me massively. How do I respond to my customers when my email address is incorrect in the MYTelstra app and there is no option to fix it.

How does one get to speak to a human who can help??????

Time to find a new provider perhaps.

Really very angry now.