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My Telstra App

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barramadman
Level 1: Cadet

What’s going on with this company!!! I used the app to book a house move for the 16/7 and my nbn was disconnected days ago!! I have spent over 6 hours hanging in the phone to try to get this issue sorted out. I am buying a house and need my internet ...

hartacus
Level 1: Cadet

When attempting to set up the widget, I get an error saying that the widget is not available for all services.I've tried reinstalling the app including clearing cache and data, without success.Is this widget really incompatible with prepaid services? ...

LOBSTER2
Level 1: Cadet

I want to cancel my Telstra post paid mobile internet service which is out of contract but still active and billing me. 1) the online advice is to dial 132200 but this service just sends me a text message to go to the app2) when I go to the app I can ...

Smokey187
Level 1: Cadet

Why am i having to have a 7 hours conversation on the My Telstra App just to have someone accept the Auspost tracking number i have in order to receive a refund on a product that i never wanted or needed?? And why is this person asking for my License ...

PandNF
Level 2: Rookie

I am logged onto theMy Tesltra App and it shows my phone numbers in the Home Screen but when I try to "View all" and or get usage info it says"Something went wrong Refresh now or try again later."  It has been doing this for over a week - what the he ...

Mickg2010
Level 1: Cadet

Tried through Telstra app. Phoned 10 times. Can’t talk to anyone

Jamielea77
Level 1: Cadet

Having trouble

Sophie_Harps
Level 1: Cadet

Hi, can anyone help? I told telstra I would be making a complaint about the lack of customer service coverage at the moment. Since then, I have been blocked from getting through to the support function on the app. To make matters worse, my Apple Watc ...

dddd1111
Level 1: Cadet

cannot set up telstra locator app.

Styles1976
Level 1: Cadet

Today I wanted to get a new telstra phone. I couldn't call a number so I used the Telstra 24x7 app to try and upgrade my existing sim-only plan to a complete mobile plan. I entered my query into the app at 940am, and it took HOURS between replies. Af ...

PandNF
Level 2: Rookie

I am logged onto theMy Tesltra App and it shows my phone numbers in the Home Screen but when I try to "View all" and or get usage info it says"Something went wrong Refresh now or try again later."  It has been doing this for over a week - what the he ...

Chillli
Level 2: Rookie

As a contact person on the account logging in today l can only see my service details. I cannot view other services on the account, account balance, payments made etc. Given l have managed the account on behalf of my partner for well over a decade an ...

Venix
Level 1: Cadet

Hi, Firstly, thanks for providing extra mobile data for free during the pandemic. It has helped me keep up to date with the latest news and developments. 

I’ve tried to apply for another free 25GB in the app like the previous months, and as per the Te ...

Jax11
Level 1: Cadet

Is anyone having problems signing into the app? I keep getting an error message 'Can't display your account'. Can't ring Telstra, and it's a 45 min wait I'd you go to their store. Only way you can register for extra data during covid19 is via the app ...

AJ1076kxc
Level 1: Cadet

It was quite random when I joined

Pulsar62
Level 2: Rookie

Hi just wondering if anyone can help me with the Home Dashboard App?I have set the app up and was using the parental controls nightly, and something has happened and now I can’t access the controls and our NBN connection is stuck on high controls (up ...

Matbir
Level 1: Cadet

Got email from Telstra. They say if I register via my telstra i can get 25gb extra for the month on mobile broadband. I can not find where on the telstra my telstra app this is so I dont know how or where to register for this. Any suggestipns appreci ...

cccc
Level 2: Rookie

My Telstra Plus Membership is wrong and points missing.

stormypine
Level 2: Rookie

I want to apply for the extra data on my prepaid mobile broadband device which was offered during the covid-19 crisis.  I don't have a smart phone so can't download the app to apply.  option no showing up in my account on desktop.  how can I apply?

Xyz888
Level 1: Cadet

Hi, since being placed on the core internet plan, I can no longer view my internet usage or receive emails with this information. Am I using any data and if not how come my iPad which is wifi only able to access the internet? The iPad is not hot spot ...

barramadman
Level 1: Cadet

What’s going on with this company!!! I used the app to book a house move for the 16/7 and my nbn was disconnected days ago!! I have spent over 6 hours hanging in the phone to try to get this issue sorted out. I am buying a house and need my internet ...

hartacus
Level 1: Cadet

When attempting to set up the widget, I get an error saying that the widget is not available for all services.I've tried reinstalling the app including clearing cache and data, without success.Is this widget really incompatible with prepaid services? ...

LOBSTER2
Level 1: Cadet

I want to cancel my Telstra post paid mobile internet service which is out of contract but still active and billing me. 1) the online advice is to dial 132200 but this service just sends me a text message to go to the app2) when I go to the app I can ...

Smokey187
Level 1: Cadet

Why am i having to have a 7 hours conversation on the My Telstra App just to have someone accept the Auspost tracking number i have in order to receive a refund on a product that i never wanted or needed?? And why is this person asking for my License ...

Mickg2010
Level 1: Cadet

Tried through Telstra app. Phoned 10 times. Can’t talk to anyone

Jamielea77
Level 1: Cadet

Having trouble

dddd1111
Level 1: Cadet

cannot set up telstra locator app.

Styles1976
Level 1: Cadet

Today I wanted to get a new telstra phone. I couldn't call a number so I used the Telstra 24x7 app to try and upgrade my existing sim-only plan to a complete mobile plan. I entered my query into the app at 940am, and it took HOURS between replies. Af ...

gdc
Level 3: Gumshoe

Dear Crowd support I have four postpaid mobile services (along with fixed internet and phone) on my account. For the last month, one of them has not been displaying data usage, instead it just gives an "Oops, please try again later" message. It did n ...

Disgraceful
Level 1: Cadet

account <Removed for privacy>
My wife and I are stranded overseas so it is critical that I receive voice messages.
For several months I am unable to access my voice messages - I am continually informed that the MessageBank number has been disconnected.
...

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