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My Telstra App

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barramadman
barramadman
Level 1: Cadet
Thursday

Early disconnection

What’s going on with this company!!! I used the app to book a house move for the 16/7 and my nbn was disconnected days ago!! I have spent over 6 hours hanging in the phone to try to get this issue sorted out. I am buying a house and need my internet ...

  • 33 Views
  • 0 Replies
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hartacus
hartacus
Level 1: Cadet
Thursday

My Telstra widget on android not working for prepaid service

When attempting to set up the widget, I get an error saying that the widget is not available for all services.I've tried reinstalling the app including clearing cache and data, without success.Is this widget really incompatible with prepaid services? ...

  • 34 Views
  • 0 Replies
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LOBSTER2
LOBSTER2
Level 1: Cadet
Thursday

Cancelling a service

I want to cancel my Telstra post paid mobile internet service which is out of contract but still active and billing me. 1) the online advice is to dial 132200 but this service just sends me a text message to go to the app2) when I go to the app I can ...

  • 33 Views
  • 0 Replies
0 Kudos
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Smokey187
Smokey187
Level 1: Cadet
Thursday

Disgusting customer service

Why am i having to have a 7 hours conversation on the My Telstra App just to have someone accept the Auspost tracking number i have in order to receive a refund on a product that i never wanted or needed?? And why is this person asking for my License ...

  • 44 Views
  • 0 Replies
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PandNF
PandNF
Level 2: Rookie
a month ago

My Telstra App doesnt show any details

I am logged onto theMy Tesltra App and it shows my phone numbers in the Home Screen but when I try to "View all" and or get usage info it says"Something went wrong Refresh now or try again later."  It has been doing this for over a week - what the he ...

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Mickg2010
Mickg2010
Level 1: Cadet
Wednesday

I can’t speak to anyone

Tried through Telstra app. Phoned 10 times. Can’t talk to anyone

  • 46 Views
  • 0 Replies
1 Kudo
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Jamielea77
Jamielea77
Level 1: Cadet
Tuesday

How do I connect to Telstra Air

Having trouble

  • 34 Views
  • 0 Replies
0 Kudos
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Sophie_Harps
Sophie_Harps
Level 1: Cadet
Tuesday

Telstra App

Hi, can anyone help? I told telstra I would be making a complaint about the lack of customer service coverage at the moment. Since then, I have been blocked from getting through to the support function on the app. To make matters worse, my Apple Watc ...

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dddd1111
dddd1111
Level 1: Cadet
Monday

locator tag app

cannot set up telstra locator app.

  • 40 Views
  • 0 Replies
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Styles1976
Styles1976
Level 1: Cadet
Saturday

My Telstra app waiting times taking over 7 hours for a response

Today I wanted to get a new telstra phone. I couldn't call a number so I used the Telstra 24x7 app to try and upgrade my existing sim-only plan to a complete mobile plan. I entered my query into the app at 940am, and it took HOURS between replies. Af ...

  • 56 Views
  • 0 Replies
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PandNF
PandNF
Level 2: Rookie
a month ago

My Telstra App doesnt show any details

I am logged onto theMy Tesltra App and it shows my phone numbers in the Home Screen but when I try to "View all" and or get usage info it says"Something went wrong Refresh now or try again later."  It has been doing this for over a week - what the he ...

1 Kudo
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Chillli
Chillli
Level 2: Rookie
3 weeks ago

Contact person can no longer see details

As a contact person on the account logging in today l can only see my service details. I cannot view other services on the account, account balance, payments made etc. Given l have managed the account on behalf of my partner for well over a decade an ...

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Venix
Venix
Level 1: Cadet
a month ago

No link on app home page to get free COVID data

Hi, Firstly, thanks for providing extra mobile data for free during the pandemic. It has helped me keep up to date with the latest news and developments. 

I’ve tried to apply for another free 25GB in the app like the previous months, and as per the Te ...

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Jax11
Jax11
Level 1: Cadet
April

My Telstra App

Is anyone having problems signing into the app? I keep getting an error message 'Can't display your account'. Can't ring Telstra, and it's a 45 min wait I'd you go to their store. Only way you can register for extra data during covid19 is via the app ...

1 Kudo
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AJ1076kxc
AJ1076kxc
Level 1: Cadet
April

How do I change my username ?

It was quite random when I joined

1 Kudo
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Pulsar62
Pulsar62
Level 2: Rookie
a month ago

Telstra Home Dashboard App

Hi just wondering if anyone can help me with the Home Dashboard App?I have set the app up and was using the parental controls nightly, and something has happened and now I can’t access the controls and our NBN connection is stuck on high controls (up ...

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Matbir
Matbir
Level 1: Cadet
May

25gb coronavirus offer

Got email from Telstra. They say if I register via my telstra i can get 25gb extra for the month on mobile broadband. I can not find where on the telstra my telstra app this is so I dont know how or where to register for this. Any suggestipns appreci ...

1 Kudo
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cccc
cccc
Level 2: Rookie
May

My Telstra Plus Membership is wrong and points missing.

My Telstra Plus Membership is wrong and points missing.

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stormypine
stormypine
Level 2: Rookie
March

my telstra app without smart phone

I want to apply for the extra data on my prepaid mobile broadband device which was offered during the covid-19 crisis.  I don't have a smart phone so can't download the app to apply.  option no showing up in my account on desktop.  how can I apply?

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Xyz888
Xyz888
Level 1: Cadet
April

Telstra app has not shown internet usage since February

Hi, since being placed on the core internet plan, I can no longer view my internet usage or receive emails with this information. Am I using any data and if not how come my iPad which is wifi only able to access the internet? The iPad is not hot spot ...

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barramadman
barramadman
Level 1: Cadet
Thursday

Early disconnection

What’s going on with this company!!! I used the app to book a house move for the 16/7 and my nbn was disconnected days ago!! I have spent over 6 hours hanging in the phone to try to get this issue sorted out. I am buying a house and need my internet ...

  • 33 Views
  • 0 Replies
0 Kudos
Like
More
hartacus
hartacus
Level 1: Cadet
Thursday

My Telstra widget on android not working for prepaid service

When attempting to set up the widget, I get an error saying that the widget is not available for all services.I've tried reinstalling the app including clearing cache and data, without success.Is this widget really incompatible with prepaid services? ...

  • 34 Views
  • 0 Replies
0 Kudos
Like
More
LOBSTER2
LOBSTER2
Level 1: Cadet
Thursday

Cancelling a service

I want to cancel my Telstra post paid mobile internet service which is out of contract but still active and billing me. 1) the online advice is to dial 132200 but this service just sends me a text message to go to the app2) when I go to the app I can ...

  • 33 Views
  • 0 Replies
0 Kudos
Like
More
Smokey187
Smokey187
Level 1: Cadet
Thursday

Disgusting customer service

Why am i having to have a 7 hours conversation on the My Telstra App just to have someone accept the Auspost tracking number i have in order to receive a refund on a product that i never wanted or needed?? And why is this person asking for my License ...

  • 44 Views
  • 0 Replies
0 Kudos
Like
More
Mickg2010
Mickg2010
Level 1: Cadet
Wednesday

I can’t speak to anyone

Tried through Telstra app. Phoned 10 times. Can’t talk to anyone

  • 46 Views
  • 0 Replies
1 Kudo
Like
More
Jamielea77
Jamielea77
Level 1: Cadet
Tuesday

How do I connect to Telstra Air

Having trouble

  • 34 Views
  • 0 Replies
0 Kudos
Like
More
dddd1111
dddd1111
Level 1: Cadet
Monday

locator tag app

cannot set up telstra locator app.

  • 40 Views
  • 0 Replies
0 Kudos
Like
More
Styles1976
Styles1976
Level 1: Cadet
Saturday

My Telstra app waiting times taking over 7 hours for a response

Today I wanted to get a new telstra phone. I couldn't call a number so I used the Telstra 24x7 app to try and upgrade my existing sim-only plan to a complete mobile plan. I entered my query into the app at 940am, and it took HOURS between replies. Af ...

  • 56 Views
  • 0 Replies
0 Kudos
Like
More
gdc
gdc
Level 3: Gumshoe
a week ago

Mobile data use not showing on My Account or My Telstra app

Dear Crowd support I have four postpaid mobile services (along with fixed internet and phone) on my account. For the last month, one of them has not been displaying data usage, instead it just gives an "Oops, please try again later" message. It did n ...

  • 63 Views
  • 0 Replies
0 Kudos
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Disgraceful
Disgraceful
Level 1: Cadet
a week ago

Assistance

account <Removed for privacy>
My wife and I are stranded overseas so it is critical that I receive voice messages.
For several months I am unable to access my voice messages - I am continually informed that the MessageBank number has been disconnected.
...

  • 67 Views
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