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LisaPie
Level 1: Cadet

Anyone else have people on the end of the chat that are hopeless and basically Lie. 
I had a check named Bessie who told me she looked at my account and could see that I had received points between August when clearly on both the app and online they w ...

Dainty234
Level 1: Cadet

Ok so my Telstra app messaging doesn't work never has worked im getting pretty over Telstra you can't call you can't use the internet at night I think my average download speed is about 35 to 40kb/s but most nights I get a max speed of 10kb/s it's pr ...

MikeAl
Level 1: Cadet

I click the sign in or register button. enter my username and password and hit Sign In and it goes to a blank screen and nothing further.

LorddVad3r
Level 2: Rookie

Hi everyone,I logged into my account this morning via the My Telstra app and was greeted with the message " This service has expired". Can anybody guide me on what this means? I have 3 services and it is the same for them all. Cheers

AM181
Level 1: Cadet

The online light is purple and internet won’t work 

Yellow46
Level 2: Rookie

Since joining Telstra, I've had the ongoing issue of not being able to see all my services in the App or on the Website. I have tried to chat with numerous operators for months to rectify this. It keeps getting escalated, but no resolution. The issue ...

nana52
Level 1: Cadet

Hi we have recently moved house and i am unable to update my new address when i log into my account, have logged in and out several times but nothing comes up when i push the UPDATE link.  

SeanTV
Level 1: Cadet

Hi I have canceled this service from the Telstra App , yet the service is still active on the modem. It was deactivated for a good few weeks since a technician at Platinum disconnected it then suddenly last night the modem was offline and the Game op ...

ItsNotWorking
Level 1: Cadet

Help!  I have spent hours where outlook keeps asking for me to login to my email account, every few seconds - very frustrating.  Finally got onto the telstra app to find that my email account is suspended. Then got stuck in a loop when trying to find ...

Karen63
Level 2: Rookie

January 2021 I am unable to download my pdf telstra bill. Always get message to try again later.  Every other pdf file opens. This only relates to telstra. Annoying as I need one for my salary sacrifice service to make a claim.  This has always worke ...

KCH
Level 2: Rookie

Hi, I ported to Telstra at JB HI-FI and logged in via the app on my iPhone. It log's in but says 'we couldn't retrieve your telstra plus membership details' and 'something went wrong - refresh now or try again later' on every screen on the app. I'm u ...

debrob
Level 2: Rookie

When I try to access the 2 prepaid mobile services balances, it generates an Error that my balances can not retrieved at this time. Been like this for 3 days. When is it likely to fixed !? Can’t check credit balances or data usage.

MartinKlay
Level 1: Cadet

I want to add game optimiser to my NBN which is need to activate in My Telstra app, but when I go to my Internet Services extras it's always show " Something went wrong", I deleted the app and install again but no better, go to the Services on webpag ...

WannabeMe
Level 1: Cadet

Hey guys.  This is driving me insane.  I used to be able to log into my account without any problems, however for the last 3 days I keep getting "Something went wrong - please try again later".  I have tried getting around the problem by uninstalling ...

AlbertManzini
Level 1: Cadet

"Nothing to see here" displayed on all pages of 'My Telstra' app and also on "myservices"

jaizels
Level 3: Gumshoe

So this is now my second thread. Multiple times on 24x7 chat and on phone. Since changing plans earlier this year everytime I check my data usage in the app or on the web it says something went wrong. My partners device displays fine but not mine. Th ...

BruceA1
Level 1: Cadet

Opening My Telstra app get message "we couldnt retrieve your telstra plus membership details". How do I fix this?  

Sydneyberlin
Level 1: Cadet

Hi guys, I just received my sparkling new Iphone12 mini in New Zealand and want to add my Australian Telstra account as e-SIM. Chatting to Telstra recently I was told that this would be super easy by using the “Transfer or re-store eSIM” functionalit ...

ANameThatWorks
Level 1: Cadet

I've read that emails are kept for 180 days, but what happens to them after that?In Outlook, I would archive them off to a .PST after 6 months, that way, I always had them in the future.  Is there a way to do that with the online version?

BevH
Level 1: Cadet

I have received an email saying that I was going to be charged for my bundle on the next bill - I DO NOT HAVE A BUNDLE!  I live in a retirement village and we have our own network.MY previous bundle was closed last January 2020.  I have a mobile phon ...

Mam13A
Level 1: Cadet

How do I cancel appointments on my Telstra app

JSM777
Level 2: Rookie

Unable to see any of my data on the telstra appCan click on tabs but nothing comes up,have deleted and reloaded the app several times does nothing to fix the problem???

Hoangtlee
Level 1: Cadet

Hi I'm trying to log into my account and it keeps coming up with this error CRS-ERROR-02

Nan2BlakeDaniel
Level 1: Cadet

I have noticed the Telstra app hasn’t worked the passed two days. It’s showing blank screens. I have closed all the apps and ha e even uninstalled and tried reinstalling the app but it’s still blank so can’t put any details in. Please advise what I n ...

ThoughtfulUser
Level 3: Gumshoe

I have 4 devices, 2 Apple and 2 Android. All about 3 years old but with software completely up to date. The Telsta 24/7 app worked well on all devices. The My Telstra app still doesn't work on any of them. Worse still, until last week I could access ...

JEL87
Level 2: Rookie

How to I get my telstra app to work. When I press on it, it starts up the disappears its been happening for 3 days now. I can't get it to work. 

Mj_R
Level 2: Rookie

Hi, unfortunately I have just downloaded the new Telstra app today. I used to be able to glance at my phone screen & in the Telstra box it would show my data balance & expiry, directly on my phone screen without touching or tapping a thing. Now I hav ...

PandNF
Level 3: Gumshoe

I am logged onto theMy Tesltra App and it shows my phone numbers in the Home Screen but when I try to "View all" and or get usage info it says"Something went wrong Refresh now or try again later."  It has been doing this for over a week - what the he ...

Chillli
Level 2: Rookie

As a contact person on the account logging in today l can only see my service details. I cannot view other services on the account, account balance, payments made etc. Given l have managed the account on behalf of my partner for well over a decade an ...

Venix
Level 1: Cadet

Hi, Firstly, thanks for providing extra mobile data for free during the pandemic. It has helped me keep up to date with the latest news and developments. 

I’ve tried to apply for another free 25GB in the app like the previous months, and as per the Te ...

Jax11
Level 2: Rookie

Is anyone having problems signing into the app? I keep getting an error message 'Can't display your account'. Can't ring Telstra, and it's a 45 min wait I'd you go to their store. Only way you can register for extra data during covid19 is via the app ...

AJ1076kxc
Level 2: Rookie

It was quite random when I joined

Pulsar62
Level 2: Rookie

Hi just wondering if anyone can help me with the Home Dashboard App?I have set the app up and was using the parental controls nightly, and something has happened and now I can’t access the controls and our NBN connection is stuck on high controls (up ...

Matbir
Level 1: Cadet

Got email from Telstra. They say if I register via my telstra i can get 25gb extra for the month on mobile broadband. I can not find where on the telstra my telstra app this is so I dont know how or where to register for this. Any suggestipns appreci ...

cccc
Level 2: Rookie

My Telstra Plus Membership is wrong and points missing.

stormypine
Level 3: Gumshoe

I want to apply for the extra data on my prepaid mobile broadband device which was offered during the covid-19 crisis.  I don't have a smart phone so can't download the app to apply.  option no showing up in my account on desktop.  how can I apply?

ArtVandelay1
Level 2: Rookie

Hello,

Since the My Telstra app was upgraded I am unable to login. The message that comes back is "We can't display your account".

I uninstalled and reinstalled the app and the same thing occurs. Is anyone else having this problem? Alternatively, could ...

Xyz888
Level 1: Cadet

Hi, since being placed on the core internet plan, I can no longer view my internet usage or receive emails with this information. Am I using any data and if not how come my iPad which is wifi only able to access the internet? The iPad is not hot spot ...

Wasawhat
Level 1: Cadet

My Telstra App doesn’t show data usage

Gertie_Two
Level 1: Cadet

Is this because i'm an authorised contact for them? ie my Parents, sister etc
I can't see their actual Bills, but they've all just recieved an email saying I am trying to access their accounts? When i was just signing into my own.

NiceJames
Level 2: Rookie

Does the "My Telstra" app support multiple profiles? In the bottom right corner of the "Telstra 24x7" app there is a "Profile" button.  I use that feature.  In the screenshots in Google Play of the "My Telstra" app, that "Profile" button has been rep ...

LisaPie
Level 1: Cadet

Anyone else have people on the end of the chat that are hopeless and basically Lie. 
I had a check named Bessie who told me she looked at my account and could see that I had received points between August when clearly on both the app and online they w ...

Dainty234
Level 1: Cadet

Ok so my Telstra app messaging doesn't work never has worked im getting pretty over Telstra you can't call you can't use the internet at night I think my average download speed is about 35 to 40kb/s but most nights I get a max speed of 10kb/s it's pr ...

nana52
Level 1: Cadet

Hi we have recently moved house and i am unable to update my new address when i log into my account, have logged in and out several times but nothing comes up when i push the UPDATE link.  

SeanTV
Level 1: Cadet

Hi I have canceled this service from the Telstra App , yet the service is still active on the modem. It was deactivated for a good few weeks since a technician at Platinum disconnected it then suddenly last night the modem was offline and the Game op ...

MartinKlay
Level 1: Cadet

I want to add game optimiser to my NBN which is need to activate in My Telstra app, but when I go to my Internet Services extras it's always show " Something went wrong", I deleted the app and install again but no better, go to the Services on webpag ...

AlbertManzini
Level 1: Cadet

"Nothing to see here" displayed on all pages of 'My Telstra' app and also on "myservices"

Brewer
Level 1: Cadet

tried to open app on phone, now not loading correctly, ie only part of pages being displayed... deleted App (twice) reloaded, rebooted phone... still does not work ----- Whats going on Telstra /??

Issy99
Level 1: Cadet

I recently had my phone transferred onto my own account and also changed it over from pre-paid to post-paid. Now when I sign into my Telstra account it still says prepaid and doesn’t show my data usage, it just says something went wrong’

Cassadeez
Level 1: Cadet

Does anyone else find the My Telstra app & account link up with your Telstra ID extremely frustrating??? It is taking all my self control not to introduce my laptop to the wall at lightening speed. LOL

Yellow46
Level 2: Rookie

Hi All, My Telstra App isn't working properly. I have deleted it and reinstalled it, so many times to no avail. I have the app on my Mobile and an Ipad. Both show different details. They both use the online account to login, which does show all my ac ...

honest_abe
Level 2: Rookie

With a view to replace it, I'd like to delete my Telstra Customer ID as I know it should be under by control.  Please advise if that can be done. Thanks.

honest_abe
Level 2: Rookie

For the past 6 months since Telstra 24x7 was replaced by MyTelstra app, I have been having issues with my Telstra ID.  I would like to unlink my Telstra customer numbers  with my Telstra ID.  That should be simple, right?

Nate15
Level 1: Cadet

Im having issues trying to log into the My Telstra app. I plug in all my details and hit go but then get a message pop up which says "we can't display your account, there was an issue displaying your account please wait a few minutes before trying ag ...

Lola6135
Level 1: Cadet

Apparently there is a problem with your site

Jan75
Level 1: Cadet

I am trying to order an iPhone 12 through the app but it won’t let me select which device to upgrade from

Joanne_Megan
Level 1: Cadet

My husband passed 3 years ago, I went to Telstra spoke to a team member and was told everything was sorted.  A couple of months ago I started receiving emails from Telstra addressed to my late husband stating that I would no longer be an authority if ...

AngryDave1
Level 1: Cadet

My Telstra account has been a mess (confusion between plans, email addresses, physical addresses and charges) ever since I chose to upgrade from ADSL to NBN with Telstra.  Now I can't even access my own email account.Some weeks ago - I did manage to ...

Reno30
Level 2: Rookie

Did anyone just have an outage in the last hour?It's back up and running BUT now the Telstra App is not responding!  Maybe too many users trying to work out what just happened? Thanks, R.

Grumpy2020
Level 1: Cadet

Trying to deal with the telstra app to simply increase my data. Such a showy and overblown website and in the end I can find 2 totally different paths to upgrade prices/data allowances and the cheaper one can't detect that I already have a service..a ...

Nost_DC
Level 1: Cadet

Backstory:I had a telstra account, with a working myTelstra ID2 years ago I ported my number into my work, and now i have ported it back out to a consumer account, but for the life of me I cant log in to the app, Ive tried numerous tries to get telst ...

SCD3
Level 2: Rookie

Tried to download My Telstra App for prepaid mobile account. Received message 'No eligible device for app install'.  Mobile is android version 5.1 and should be eligible to download.  

wolfman99
Level 1: Cadet

I would like to recover the password for email account xxxxxxx@bigpond.net.au  - thank you.   <edited for privacy>

Brucaro
Level 1: Cadet

Since the change over from the 24/7 to My Telstra app i can no longer see any of my services. I've checked account details ,spoken with customer service several times over 3 weeks, visited a Telstra Shop and no one has been able to identify the issue ...

aussie_battler
Level 2: Rookie

 Has anyone found that you end up just going around in circles on the MyTelstra help app?
First you have to get past the virtual assistant... I ask for "Live Help" & it asks if I need assistant changing sims

When you get past the bot obstacle, it is o ...

Ronthepom
Level 2: Rookie

I have twice to report a problem with internet service on my Telstra app was told to take my time I didn’t know that the app timed out even though I was sending information to fix problems I then tryed to sign in again and go through the problems or ...

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