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My Telstra app

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Level 2: Rookie

Hi,I have an unknown service attached to my telstra account. The surname is the same as mine. Today I got an email saying the bill for that unknown person is being prepared and will be sent shortly. My question is "how do I delete the 'my telstra' " ...

Level 1: Cadet
Level 1: Cadet

I have recently changed from a plan to prepaid mobile casual (credit) since I hardly use my phone anymore. I received a new sim and new phone number which has been activated. It was agony trying to change my sim to my old number so I couldn't be both ...

Level 1: Cadet

I currently have "no services" showing in my Telstra app. How do I have this resolved, please??

Level 1: Cadet

Hi - I want to change my postal address on my bill (I get email bills) - so I went into MyTelstra app, but access is denied for account settings???  How do I change my address without the MyTelstra App?
I would also like to change my user ID name to m ...

Level 1: Cadet

Is anyone aware why it takes so long to upload a pre paid number into myAccount.I have been waiting 76 days for the number to be uploaded

Level 1: Cadet

Asking me to check a box to prove I'm not a robot but the is no box to check

Level 1: Cadet

I've got a email address that I haven't access for several years. Is there a way to restore access if I don't have the password?

Level 1: Cadet

 Android running on galaxy S8 

Level 1: Cadet

My issue is with Manage Mailboxes - one screen tells me I have 11 email addresses (which is correct), but when I click on manage mailboxes, a message come up saying I don’t have ANY mailboxes set up. This is despite 3 addresses being in daily use, me ...

Level 1: Cadet

1800 03 03 03 says out of business hours even if i dial in at 9.15am AEST.I am ex Telstra employee I need Telstra HR approval for my next role Background check process.

Level 1: Cadet

We couldn't sign you in

Level 1: Cadet

First things first. I can't log in. I try to, but it always says "Add your account" so I do. I sign in with the account ID number, phone number etc. It ends with "Nothing to see here" so I'm getting a little angry now. I contacted support, and they w ...

Level 1: Cadet

The new app doesn't show in the Google play store on my Samsung S5.Is that because my S5 OS needs upgrading?I dont want to risk updating the OS unless I know its going to fix the problem.Do apps generally not show up on Google play store if they are ...

Level 2: Rookie

Hello I’m having a lot of issues with MyTelstra, both on the app and web browser. When i try to click “pay bill” or download bill i keep getting redirect to a page that says “error page not found” or “something went wrong”. I’ve also had this issue w ...

Level 1: Cadet

My rewards point are showing as business and I feel I’m loosing out they should be personal not business 

Level 1: Cadet

What is the method to add an additional prepaid service to my list of services in the Telstra App?

Level 1: Cadet

I am trying to subscribe for Netflix. 
when I press the redeem button a automatic message comes up with the code on my mobile. After I enter the code and accept terms and conditions then it keeps on squirireling. Nothing happening. 

Level 1: Cadet

Hi, is there a way I can change my Username & password on the Telstra web portal?

Level 2: Rookie

I have not been able to log into my online account via the My Telstra app for months now! I have tried 2 different emails addresses (Telstra ID’s) but nothing works. I don’t know how many times I have messaged Telstra and every time they promise it w ...

Level 1: Cadet

Hi, I am having issues loging into the telstra app, I have spoken with telstra, but they were unable to help me login and referred me to use this platform to sort out this issue. Please contact to fix this up. Cheers

Level 1: Cadet

I am trying to take advantage of the Kayo offer before 31 March. It takes me to a screen saying it is sending me a one-time pin, but the mobile it is sending it to is incorrect. I have tried to go in and change my mobile in the app but keep getting i ...

Level 5: Eagle Eye

25 words I associate with Live Chat. Add more to feel better.

Waiting (And waiting)
Over Apologetic
Unapologetic (at the same time)
Sa ...

Level 1: Cadet

I am not sure what is happening but I cannot get into change my direct debit details in the Telstra APP (long load into a message of "Something went wrong") or on the telstra Website (all links to manage direct debit come up with a 404 error. Does an ...

Level 2: Rookie

There is no support. PERIOD! The app is useless - I refuse to use it anymore. The people on the other end run you around in circles without a clue about what they are doing. Calling phone support just runs you around in circles too. How's this Telstr ...

Level 3: Gumshoe

I have 4 devices, 2 Apple and 2 Android. All about 3 years old but with software completely up to date. The Telsta 24/7 app worked well on all devices. The My Telstra app still doesn't work on any of them. Worse still, until last week I could access ...

Level 2: Rookie

How to I get my telstra app to work. When I press on it, it starts up the disappears its been happening for 3 days now. I can't get it to work. 

Level 2: Rookie

Hi, unfortunately I have just downloaded the new Telstra app today. I used to be able to glance at my phone screen & in the Telstra box it would show my data balance & expiry, directly on my phone screen without touching or tapping a thing. Now I hav ...

Level 3: Gumshoe

I am logged onto theMy Tesltra App and it shows my phone numbers in the Home Screen but when I try to "View all" and or get usage info it says"Something went wrong Refresh now or try again later."  It has been doing this for over a week - what the he ...

Level 2: Rookie

As a contact person on the account logging in today l can only see my service details. I cannot view other services on the account, account balance, payments made etc. Given l have managed the account on behalf of my partner for well over a decade an ...

Level 1: Cadet

Hi, Firstly, thanks for providing extra mobile data for free during the pandemic. It has helped me keep up to date with the latest news and developments. 

I’ve tried to apply for another free 25GB in the app like the previous months, and as per the Te ...

Level 2: Rookie

Is anyone having problems signing into the app? I keep getting an error message 'Can't display your account'. Can't ring Telstra, and it's a 45 min wait I'd you go to their store. Only way you can register for extra data during covid19 is via the app ...

Level 2: Rookie

It was quite random when I joined

Level 2: Rookie

Hi just wondering if anyone can help me with the Home Dashboard App?I have set the app up and was using the parental controls nightly, and something has happened and now I can’t access the controls and our NBN connection is stuck on high controls (up ...

Level 1: Cadet

Got email from Telstra. They say if I register via my telstra i can get 25gb extra for the month on mobile broadband. I can not find where on the telstra my telstra app this is so I dont know how or where to register for this. Any suggestipns appreci ...

Level 2: Rookie

My Telstra Plus Membership is wrong and points missing.

Level 3: Gumshoe

I want to apply for the extra data on my prepaid mobile broadband device which was offered during the covid-19 crisis.  I don't have a smart phone so can't download the app to apply.  option no showing up in my account on desktop.  how can I apply?

Level 2: Rookie


Since the My Telstra app was upgraded I am unable to login. The message that comes back is "We can't display your account".

I uninstalled and reinstalled the app and the same thing occurs. Is anyone else having this problem? Alternatively, could ...

Level 1: Cadet

Hi, since being placed on the core internet plan, I can no longer view my internet usage or receive emails with this information. Am I using any data and if not how come my iPad which is wifi only able to access the internet? The iPad is not hot spot ...

Level 1: Cadet

My Telstra App doesn’t show data usage

Level 1: Cadet

Is this because i'm an authorised contact for them? ie my Parents, sister etc
I can't see their actual Bills, but they've all just recieved an email saying I am trying to access their accounts? When i was just signing into my own.

Level 2: Rookie

Does the "My Telstra" app support multiple profiles? In the bottom right corner of the "Telstra 24x7" app there is a "Profile" button.  I use that feature.  In the screenshots in Google Play of the "My Telstra" app, that "Profile" button has been rep ...

Level 1: Cadet

Hello, Ordered eSIM received the eSIM and activated it but accidentally deleted the eSIM.
Contacted Telstra support online, and they said that you could only use QR Code only once, option at that time was either they can send a new QR Code, or they as ...

Level 1: Cadet

I have been trying for at least 6 weeks to link my account to the My Telstra app with no success, I have tried to sort it out with messaging Telstra 3 times and no one has been able to sort it out. Any suggestions? It lets me log in then asks me to l ...

Level 1: Cadet

Hi, I've been trying to link my telstra account with the app. However whebever I trybto put in my telstra account number based on the contract i received from my email, It always says that I've put the wrong one. I tried to put my mobile phone as wel ...

Level 1: Cadet
Level 1: Cadet

I set up the My Telstra app on my computer with an email address. While I was able to login and update to a new email address in the app, the login is still the old email address and my data usage messages still go to the old email address. I can't s ...

Level 1: Cadet

The issue is still not resolved. I have raised the issue to multiple consultants over chat regarding both the telstra app and online showing incorrect contract information particularly the contract end date (which by the way is 2019, when the it shou ...

Level 1: Cadet

Up until recently when I was logged in to my Telstra account I could see a list of all of the email addresses that are linked to my main account. There were also options to manage each of the accounts including things like changing passwords. I can n ...

Level 2: Rookie

Why do you constantly promote your Telstra App and online presence as the answer for every question ...... But it just won't work. I cannot : 1. After repeated attempts for weeks, download a single bill on either your App or website. Doesn't work !!2 ...

Level 1: Cadet


Level 1: Cadet

Anyone else have people on the end of the chat that are hopeless and basically Lie. 
I had a check named Bessie who told me she looked at my account and could see that I had received points between August when clearly on both the app and online they w ...

Level 1: Cadet

Ok so my Telstra app messaging doesn't work never has worked im getting pretty over Telstra you can't call you can't use the internet at night I think my average download speed is about 35 to 40kb/s but most nights I get a max speed of 10kb/s it's pr ...

Level 1: Cadet

Hi we have recently moved house and i am unable to update my new address when i log into my account, have logged in and out several times but nothing comes up when i push the UPDATE link.  

Level 1: Cadet

Hi I have canceled this service from the Telstra App , yet the service is still active on the modem. It was deactivated for a good few weeks since a technician at Platinum disconnected it then suddenly last night the modem was offline and the Game op ...

Level 1: Cadet

I want to add game optimiser to my NBN which is need to activate in My Telstra app, but when I go to my Internet Services extras it's always show " Something went wrong", I deleted the app and install again but no better, go to the Services on webpag ...

Level 1: Cadet

"Nothing to see here" displayed on all pages of 'My Telstra' app and also on "myservices"

Level 1: Cadet

tried to open app on phone, now not loading correctly, ie only part of pages being displayed... deleted App (twice) reloaded, rebooted phone... still does not work ----- Whats going on Telstra /??

Level 1: Cadet

I recently had my phone transferred onto my own account and also changed it over from pre-paid to post-paid. Now when I sign into my Telstra account it still says prepaid and doesn’t show my data usage, it just says something went wrong’

Level 1: Cadet

Does anyone else find the My Telstra app & account link up with your Telstra ID extremely frustrating??? It is taking all my self control not to introduce my laptop to the wall at lightening speed. LOL

Level 2: Rookie

Hi All, My Telstra App isn't working properly. I have deleted it and reinstalled it, so many times to no avail. I have the app on my Mobile and an Ipad. Both show different details. They both use the online account to login, which does show all my ac ...

Level 2: Rookie

With a view to replace it, I'd like to delete my Telstra Customer ID as I know it should be under by control.  Please advise if that can be done. Thanks.

Level 2: Rookie

For the past 6 months since Telstra 24x7 was replaced by MyTelstra app, I have been having issues with my Telstra ID.  I would like to unlink my Telstra customer numbers  with my Telstra ID.  That should be simple, right?

Level 1: Cadet

Im having issues trying to log into the My Telstra app. I plug in all my details and hit go but then get a message pop up which says "we can't display your account, there was an issue displaying your account please wait a few minutes before trying ag ...

Level 1: Cadet

Apparently there is a problem with your site

Level 1: Cadet

I am trying to order an iPhone 12 through the app but it won’t let me select which device to upgrade from

Level 1: Cadet

My husband passed 3 years ago, I went to Telstra spoke to a team member and was told everything was sorted.  A couple of months ago I started receiving emails from Telstra addressed to my late husband stating that I would no longer be an authority if ...

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