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Alamo
Level 2: Rookie

PUK

Hi. I can’t find my PUK code in My Telstra App. I have contacted Telstra chat but they keep telling me to use the app. I can’t get it through to them that the PUK is not in the app under Services even though my mobile number is there. I’ve been going ...

Blkrose
Level 2: Rookie

My telstra app hasn’t been working for two weeks now. Ive message and rang with no help at all. All i get is case numbers then nothing. All my information has gone can not check accounts or usage….can not log in..  i put my details in and keeps going ...

Glen8886
Level 1: Cadet

Can i change my telstra id for logging in

VH23
Level 1: Cadet

Could anyone tell me if a notification received on the telstra app is genuine. The notification states  that ‘unrecognised phone numbers calling me will go straight to voice mail’. All I have to do is say YES. 
I am also a telstra customer and haven’t ...

Ican_many_tinks
Level 1: Cadet

looking for a one stop bulk delete. not the 50 per go option. I'll be 100 years old by the time i get through them all that way. Cheers

Laura12
Level 1: Cadet

I've updated my email address but my user name is still my old email address. How to I update/change my user name?

MaccaBella
Level 1: Cadet

Session expiry error while logging onto My Telstra App

LT1975
Level 1: Cadet

I used to use the 24*7 app to pay bills, was quick and easy process,  now rolled over to Telstra app. I spend atleast 15-20 each time to simply pay my monthly bill. This should be a 2min process at best. Payment summary takes too long to load and jus ...

Barefootman
Level 2: Rookie

I can't even begin to tell you how bad this company is. I jumped through hoops to get my name changed on my account. This was a name change through marriage. It started with live chat support on the My Telstra app and ended up at my local Telstra sto ...

Ta1t
Level 1: Cadet

Hi there,I have recently moved house and I have updated my residential address, however there is no area on the app to update the postal address. We get our bill via email and our most recent one just arrived with the old address. Apparently the “mov ...

JD841
Level 1: Cadet

Telstra 24/7 app used to recognise prepaid mobile services in home screen widget but now it won't recognise any services.Tried deleting and reinstallung app etc but no luck.Phone is Samsung Galaxy S20

Niceber1
Level 1: Cadet

When logged into my telstra 24/7 app I then get a message saying:- "Portal UnavailableAre you using a digital certificate to login?" I made apayment 5 days ago and it has not been accredited to my account according to the app.   I have made the payme ...

Aggrieved
Level 2: Rookie

Once upon a time, I could use the Telstra 24x7 app to quickly and simply pay my mobile phone bill at a time and place of my choosing. Alas, with the coming of the infernal My Telstra app, this is no longer the case. As many others have noted (e.g. 86 ...

bgs123
Level 1: Cadet

I recently stopped using gmail. I therefore need to change my Telstra ID username. I have been on 4 different chat sessions with support and now they said you can only use Gmail as a Telstra ID, wtf? How can I change my username ? shouldn't be this h ...

Timothy7
Level 1: Cadet

Hello Something weird is happening with my Telstra account. I signed into My Telstra on my laptop and my services have disappeared. It is my prepaid mobile broadband service that has gone. It was the only one I had on there and it was showing up fine ...

Cew1
Level 1: Cadet

I have an amount on my app under ‘My Spend’ can I spend this amount in store and is it $ for $?

Johnrg1
Level 1: Cadet

Internet usage does not show on bar above days left.

WFPL
Level 5: Eagle Eye

The Telstra App keeps logging me out which is truly annoying as I have to keep logging back in to see my usage which makes the widget useless. Why is this happening?

trac-0067
Level 2: Rookie

Every time I try and lock into my account it says I have no account NOIT HAPPY JAN. Trying to get Kayo no luck keeps saying no account found.

SH1564
Level 1: Cadet

The app will not accept my Account number.Either says try again later or error NCLE001

awalliss2
Level 1: Cadet

My telstra app will not open. I have uodated it. Deleted it but it just starts to open then goes off and asks if i want to send a msg.

fsh
Level 1: Cadet

The current My Telstra app would not update on my Samsung. I've now deleted the app but cannot re-install it. Every attempt gets the error message "Something went wrong. Try again". Is this a known problem? Thanks. 

Ta1t
Level 1: Cadet

Hi there,I have recently moved house and I have updated my residential address, however there is no area on the app to update the postal address. We get our bill via email and our most recent one just arrived with the old address. Apparently the “mov ...

Aggrieved
Level 2: Rookie

Once upon a time, I could use the Telstra 24x7 app to quickly and simply pay my mobile phone bill at a time and place of my choosing. Alas, with the coming of the infernal My Telstra app, this is no longer the case. As many others have noted (e.g. 86 ...

Timothy7
Level 1: Cadet

Hello Something weird is happening with my Telstra account. I signed into My Telstra on my laptop and my services have disappeared. It is my prepaid mobile broadband service that has gone. It was the only one I had on there and it was showing up fine ...

GK28
Level 3: Gumshoe

Hi,I have an unknown service attached to my telstra account. The surname is the same as mine. Today I got an email saying the bill for that unknown person is being prepared and will be sent shortly. My question is "how do I delete the 'my telstra' " ...

ThoughtfulUser
Level 3: Gumshoe

I have 4 devices, 2 Apple and 2 Android. All about 3 years old but with software completely up to date. The Telsta 24/7 app worked well on all devices. The My Telstra app still doesn't work on any of them. Worse still, until last week I could access ...

JEL87
Level 2: Rookie

How to I get my telstra app to work. When I press on it, it starts up the disappears its been happening for 3 days now. I can't get it to work. 

Mj_R
Level 2: Rookie

Hi, unfortunately I have just downloaded the new Telstra app today. I used to be able to glance at my phone screen & in the Telstra box it would show my data balance & expiry, directly on my phone screen without touching or tapping a thing. Now I hav ...

PandNF
Level 3: Gumshoe

I am logged onto theMy Tesltra App and it shows my phone numbers in the Home Screen but when I try to "View all" and or get usage info it says"Something went wrong Refresh now or try again later."  It has been doing this for over a week - what the he ...

Chillli
Level 2: Rookie

As a contact person on the account logging in today l can only see my service details. I cannot view other services on the account, account balance, payments made etc. Given l have managed the account on behalf of my partner for well over a decade an ...

Venix
Level 1: Cadet

Hi, Firstly, thanks for providing extra mobile data for free during the pandemic. It has helped me keep up to date with the latest news and developments. 

I’ve tried to apply for another free 25GB in the app like the previous months, and as per the Te ...

Jax11
Level 2: Rookie

Is anyone having problems signing into the app? I keep getting an error message 'Can't display your account'. Can't ring Telstra, and it's a 45 min wait I'd you go to their store. Only way you can register for extra data during covid19 is via the app ...

AJ1076kxc
Level 2: Rookie

It was quite random when I joined

Pulsar62
Level 2: Rookie

Hi just wondering if anyone can help me with the Home Dashboard App?I have set the app up and was using the parental controls nightly, and something has happened and now I can’t access the controls and our NBN connection is stuck on high controls (up ...

Matbir
Level 1: Cadet

Got email from Telstra. They say if I register via my telstra i can get 25gb extra for the month on mobile broadband. I can not find where on the telstra my telstra app this is so I dont know how or where to register for this. Any suggestipns appreci ...

cccc
Level 2: Rookie

My Telstra Plus Membership is wrong and points missing.

stormypine
Level 3: Gumshoe

I want to apply for the extra data on my prepaid mobile broadband device which was offered during the covid-19 crisis.  I don't have a smart phone so can't download the app to apply.  option no showing up in my account on desktop.  how can I apply?

ArtVandelay1
Level 2: Rookie

Hello,

Since the My Telstra app was upgraded I am unable to login. The message that comes back is "We can't display your account".

I uninstalled and reinstalled the app and the same thing occurs. Is anyone else having this problem? Alternatively, could ...

Xyz888
Level 1: Cadet

Hi, since being placed on the core internet plan, I can no longer view my internet usage or receive emails with this information. Am I using any data and if not how come my iPad which is wifi only able to access the internet? The iPad is not hot spot ...

Wasawhat
Level 1: Cadet

My Telstra App doesn’t show data usage

Gertie_Two
Level 1: Cadet

Is this because i'm an authorised contact for them? ie my Parents, sister etc
I can't see their actual Bills, but they've all just recieved an email saying I am trying to access their accounts? When i was just signing into my own.

NiceJames
Level 2: Rookie

Does the "My Telstra" app support multiple profiles? In the bottom right corner of the "Telstra 24x7" app there is a "Profile" button.  I use that feature.  In the screenshots in Google Play of the "My Telstra" app, that "Profile" button has been rep ...

Cew1
Level 1: Cadet

I have an amount on my app under ‘My Spend’ can I spend this amount in store and is it $ for $?

Johnrg1
Level 1: Cadet

Internet usage does not show on bar above days left.

Muhammad-Memon
Level 1: Cadet

Hello, Ordered eSIM received the eSIM and activated it but accidentally deleted the eSIM.
Contacted Telstra support online, and they said that you could only use QR Code only once, option at that time was either they can send a new QR Code, or they as ...

KN85
Level 1: Cadet

I have been trying for at least 6 weeks to link my account to the My Telstra app with no success, I have tried to sort it out with messaging Telstra 3 times and no one has been able to sort it out. Any suggestions? It lets me log in then asks me to l ...

Bei10
Level 1: Cadet

Hi, I've been trying to link my telstra account with the app. However whebever I trybto put in my telstra account number based on the contract i received from my email, It always says that I've put the wrong one. I tried to put my mobile phone as wel ...

Narm13
Level 1: Cadet
Laura12
Level 1: Cadet

I set up the My Telstra app on my computer with an email address. While I was able to login and update to a new email address in the app, the login is still the old email address and my data usage messages still go to the old email address. I can't s ...

icebear2930
Level 1: Cadet

The issue is still not resolved. I have raised the issue to multiple consultants over chat regarding both the telstra app and online showing incorrect contract information particularly the contract end date (which by the way is 2019, when the it shou ...

CSUser
Level 1: Cadet

Up until recently when I was logged in to my Telstra account I could see a list of all of the email addresses that are linked to my main account. There were also options to manage each of the accounts including things like changing passwords. I can n ...

SnapperHead
Level 2: Rookie

Why do you constantly promote your Telstra App and online presence as the answer for every question ...... But it just won't work. I cannot : 1. After repeated attempts for weeks, download a single bill on either your App or website. Doesn't work !!2 ...

LONGNECK
Level 1: Cadet

MY TELSTRA ACC IS NOT THERE ANY MORE,JUDGING BY QUESTIONS HERE,PERHAPS,MAYBE,________LEFT

LisaPie
Level 1: Cadet

Anyone else have people on the end of the chat that are hopeless and basically Lie. 
I had a check named Bessie who told me she looked at my account and could see that I had received points between August when clearly on both the app and online they w ...

Dainty234
Level 1: Cadet

Ok so my Telstra app messaging doesn't work never has worked im getting pretty over Telstra you can't call you can't use the internet at night I think my average download speed is about 35 to 40kb/s but most nights I get a max speed of 10kb/s it's pr ...

nana52
Level 1: Cadet

Hi we have recently moved house and i am unable to update my new address when i log into my account, have logged in and out several times but nothing comes up when i push the UPDATE link.  

SeanTV
Level 1: Cadet

Hi I have canceled this service from the Telstra App , yet the service is still active on the modem. It was deactivated for a good few weeks since a technician at Platinum disconnected it then suddenly last night the modem was offline and the Game op ...

MartinKlay
Level 1: Cadet

I want to add game optimiser to my NBN which is need to activate in My Telstra app, but when I go to my Internet Services extras it's always show " Something went wrong", I deleted the app and install again but no better, go to the Services on webpag ...

AlbertManzini
Level 1: Cadet

"Nothing to see here" displayed on all pages of 'My Telstra' app and also on "myservices"

Brewer
Level 1: Cadet

tried to open app on phone, now not loading correctly, ie only part of pages being displayed... deleted App (twice) reloaded, rebooted phone... still does not work ----- Whats going on Telstra /??

Issy99
Level 1: Cadet

I recently had my phone transferred onto my own account and also changed it over from pre-paid to post-paid. Now when I sign into my Telstra account it still says prepaid and doesn’t show my data usage, it just says something went wrong’

Cassadeez
Level 1: Cadet

Does anyone else find the My Telstra app & account link up with your Telstra ID extremely frustrating??? It is taking all my self control not to introduce my laptop to the wall at lightening speed. LOL

Yellow46
Level 2: Rookie

Hi All, My Telstra App isn't working properly. I have deleted it and reinstalled it, so many times to no avail. I have the app on my Mobile and an Ipad. Both show different details. They both use the online account to login, which does show all my ac ...

honest_abe
Level 2: Rookie

With a view to replace it, I'd like to delete my Telstra Customer ID as I know it should be under by control.  Please advise if that can be done. Thanks.

honest_abe
Level 2: Rookie

For the past 6 months since Telstra 24x7 was replaced by MyTelstra app, I have been having issues with my Telstra ID.  I would like to unlink my Telstra customer numbers  with my Telstra ID.  That should be simple, right?

Nate15
Level 1: Cadet

Im having issues trying to log into the My Telstra app. I plug in all my details and hit go but then get a message pop up which says "we can't display your account, there was an issue displaying your account please wait a few minutes before trying ag ...

Lola6135
Level 1: Cadet

Apparently there is a problem with your site

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