Level 1: Cadet

Cancel appointments

How do I cancel appointments on my Telstra app

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Support Team
Support Team

Re: Cancel appointments

Hi there Mam13A, is this for a NBN technician appointment or for an appointment to visit in store?


To cancel a technician appointment it's best to do this at least 24 hours before your appointment is scheduled by contacting us over the Telstra app: by clicking 'get help', If you say words like 'cancel technician appointment' or 'NBN faults' and the virtual assistant will connect you through to a consultant. 

If this is for an in store appointment, you should be able to book and cancel these online here:;

You may need to call the store during business hours to cancel this, contact information for each stores will be available online. 

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