Cancelling Game Optimiser

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I have canceled this service from the Telstra App , yet the service is still active on the modem. It was deactivated for a good few weeks since a technician at Platinum disconnected it then suddenly last night the modem was offline and the Game optimiser service was reinstated.

I don't want the service at all , can you please get it out of my profile?

Many Thanks,

Sean Vatsaloo