Julie8625
Level 1: Cadet

Cannot sign into telstra app

Hello,

Since the My Telstra app was upgraded I am unable to login. The message that comes back is "We can't display your account".

I uninstalled and reinstalled the app and the same thing occurs. Is anyone else having this problem? Alternatively, could someone from Telstra please let me know if this is a known problem that is being worked on.

Many thanks.

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Cannot sign into telstra app

It has been an issue for some people. You need to get in contact with Telstra so they can fix your account so that it will log in.

 

Either call 132200 or send a message using the My Telstra app (blue icon, bottom right of Get Help screen) and if Codi tries to redirect you, type "Speak to a consultant" and you should be transferred to the queue to chat to a human.

 

And yes, you can use the chat function in the app without being able to log in.

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