Contact person can no longer see details

[Chillli]

As a contact person on the account logging in today l can only see my service details. I cannot view other services on the account, account balance, payments made etc. Given l have managed the account on behalf of my partner for well over a decade and pay the account prior to the invoice being issued l find it invaluable to have this information. If l cannot view the info required to pay my bills in advance l will have to ask my partner for updates. As l pro-activly  manage the account this way l'm going to become a pain in the ass to her,As you can imagine, that will be no good! We have checked her log in and she can view all the things l am missing. Can someone please advise if this is a Telstra change to account management within the app or if it's a glitch? 

[Chillli · Accepted solution]

All the data has now returned 👍

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[KarateMan]

What was the solution?