Highlighted
Level 2: Rookie

Contact person can no longer see details

Answered

As a contact person on the account logging in today l can only see my service details. I cannot view other services on the account, account balance, payments made etc. Given l have managed the account on behalf of my partner for well over a decade and pay the account prior to the invoice being issued l find it invaluable to have this information. If l cannot view the info required to pay my bills in advance l will have to ask my partner for updates. As l pro-activly  manage the account this way l'm going to become a pain in the ass to her,As you can imagine, that will be no good! We have checked her log in and she can view all the things l am missing. Can someone please advise if this is a Telstra change to account management within the app or if it's a glitch? 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Level 2: Rookie
Accepted Solution

Re: Contact person can no longer see details

All the data has now returned 👍


 

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Highlighted
Level 2: Rookie
Accepted Solution

Re: Contact person can no longer see details

All the data has now returned 👍


 

View solution in original post

Highlighted
Level 1: Cadet

Re: Contact person can no longer see details

What was the solution?

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit