ItsNotWorking
Level 1: Cadet

Email account to be reactivated

Help!  I have spent hours where outlook keeps asking for me to login to my email account, every few seconds - very frustrating.  Finally got onto the telstra app to find that my email account is suspended.

 

Then got stuck in a loop when trying to find out how to reactivate the account.  And can't find a number to call any one, so still no closer to getting this solved.  Anyone know a number I can use to place a call?

 

Thanks!

 

 

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2 REPLIES 2
WillowR
Support Team
Support Team

Re: Email account to be reactivated

Howdy, your best bet would be to have a chat with tech support online here: https://tel.st/cn352. The link will take you directly to messaging, where our AI will request some account information to authenticate and then link you in with an agent. This team operates from 0800-2000 AEST.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Ludford
Level 2: Rookie

Re: Email account to be reactivated

Hi ItsNotWorking

Did you ever get this resolved? 

If yes, how long did it take?

Chrs

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