Error on My Account prepaid balance

[debrob]

When I try to access the 2 prepaid mobile services balances, it generates an Error that my balances can not retrieved at this time. Been like this for 3 days. When is it likely to fixed !? Can’t check credit balances or data usage.

[Smiley3]

Hi debrob,

Is the error showing in the My Telstra App or when you're logged into the Telstra My Account?

https://www.my.telstra.com.au/myaccount/overview

If it's the App that's showing the error, have you tried uninstalling the App then downloading it again?

If you can access the mobile phones that the Pre-Paid SIM's are in, type m.telstra.com into the browser on the phone then press the search icon (you can't do this while connected to WI-FI, it only works using the mobile's Data).

This will show the Pre-Paid service's credit balance and data usage, plus everything else to do with the service, and you can also recharge through there too.