Level 1: Cadet

How to access an old bigpond email account

I've got a email address that I haven't access for several years.


Is there a way to restore access if I don't have the password?

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Support Team
Support Team

Re: How to access an old bigpond email account

Hi TheLesserWeevil.


Were you able to get this sorted out since your post here yesterday? If not, there's a link to reset your password here. Let me know if this helps.


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Level 20: Director
Level 20: Director

Re: How to access an old bigpond email account

In their Our Customer Terms, Telstra now have a policy of deleting Telstra Mail accounts that are unused for 6 months.

So even if you knew the password, the email account might not exist any more.

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