DaphneR
Level 1: Cadet

How to add new service to Telstra app

I have recently changed from a plan to prepaid mobile casual (credit) since I hardly use my phone anymore. I received a new sim and new phone number which has been activated. It was agony trying to change my sim to my old number so I couldn't be bothered with that now. How do I add this new service to the Telstra app? It has not come up automatically and I can't figure out how to add a new service to my Telstra ID. As usual, talking to 'customer service' is more pointless and time wasting than peeling tomatoes. 

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3 REPLIES 3
JoJoH
Support Team
Support Team

Re: How to add new service to Telstra app

When did you active the new prepaid sim? as it can take 24 hours for it to show in your My Telstra App.

 

- Joanne

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DaphneR
Level 1: Cadet

Re: How to add new service to Telstra app

Hi.

 

It's been 3 days. It won't show up in my Telstra ID as I didn't use my Telstra account to purchase the new service. I simply went onto the Telstra website, entered my name and address for the sim card to be sent to me and paid for it. It has been successfully activated.

JoJoH
Support Team
Support Team

Re: How to add new service to Telstra app

It might be best to contact Telstra to see if they can assign your new number to your Telstra ID.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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