BevH
Level 1: Cadet
December

Internet bill for a bundle

I have received an email saying that I was going to be charged for my bundle on the next bill - I DO NOT HAVE A BUNDLE!  I live in a retirement village and we have our own network.MY previous bundle was closed last January 2020.  I have a mobile phone for which I pay $25 per month - I will be very CROSS if I find extra things on my bill as it took many months for Telstra to make sure I wasn't continually charged - and here it is rearing its ugly head again!! Grrrr

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LukeV
Support Team
Support Team
December

Re: Internet bill for a bundle

In response to BevH

Strange hat you received that email if you have no active services.

 

I'd recommend sending a message through the My Telstra app  https://tel.st/ekdc9​​​​​​​ by selecting 'get help' and then the blue speech bubble to start a chat.

 

From there, we'll have access to the old account to look into this further for you.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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