AM181
Level 1: Cadet

Internet

The online light is purple and internet won’t work 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Internet

If the online light is purple then there is a fault on the main link and modem is in 4G backup mode. If only some off your devices don't have internet it could be due to modem only having a IPv6 address on the WAN. This can be changed by changing the PDP type to IPv4v6 in the modem's mobile settings.

 

If all your devices don't have internet then the 4G backup has probably been throttled by Telstra because it was used for a extended period of time. The throttling can be removed by Telstra support. You will also need to contact support to have the fault on main link investigated and fixed.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit