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BruceA1
Level 1: Cadet
December
My Telstra and Telstra Plus link
Opening My Telstra app get message "we couldnt retrieve your telstra plus membership details". How do I fix this?
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Support Team
December
Re: My Telstra and Telstra Plus link
Hey @BruceA1, have you tried uninstalling and re-installing the app?
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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BruceA1
Level 1: Cadet
December
Re: My Telstra and Telstra Plus link
Log out and log back in was sufficient
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