My Telstra App doesnt show any details

[PandNF]

I am logged onto theMy Tesltra App and it shows my phone numbers in the Home Screen but when I try to "View all" and or get usage info it says"Something went wrong Refresh now or try again later."  It has been doing this for over a week - what the hell is going on with Telstra?

[PandNF · Accepted solution]

I have just deleted the App and reinstalled it and it is now working - would have been nice not having to do that - perhaps a app update is needed? 

[Barzinga]

Hi seems that there are more than several problems with the new app. I suspect that Covid 19 is a convenient excuse not to fix the problems. Hope I can use the same excuse not to pay my bill. This months joke of course. 

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@PandNF wrote:

I am logged onto theMy Tesltra App and it shows my phone numbers in the Home Screen but when I try to "View all" and or get usage info it says"Something went wrong Refresh now or try again later."  It has been doing this for over a week - what the hell is going on with Telstra?

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[Alpal3]

What do we do ?

[MelindaSmith]

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@PandNF wrote:

I am logged onto theMy Tesltra App and it shows my phone numbers in the Home Screen but when I try to "View all" and or get usage info it says"Something went wrong Refresh now or try again later."  It has been doing this for over a week - what the hell is going on with Telstra?

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Hello, I also have this problem and have tried everything to have it resolved with no success since 4 June. Deleting the app and logging out and back in did not work. I have contacted Telstra on several occasions and am still waiting for a returned phone call which I was told I would receive a week ago. I also visited a Telstra store who said it should be resolved once I entered my next billing period - it wasn’t. Very frustrating!