My Telstra App not working

[aussieorchid]

Updated to the new my Telstra app and it show no details for my prepaid service. Just get error message something went wrong. How do I now see my usage, creed balance and recharge. Tried chat Cody a waste of time disappointing Telstra I understand it is a very busy time but this should be a no brainer fix or roll back the app to a version that was working. The new app is useless.

[tessa65]

same here.....hopeless

[Kjorg]

Hi @aussieorchid @tessa65 

Thank you for your post.

Have you tried uninstalling and reinstalling the My Telstra app to see if this assists?

A fix was released for this issue on Monday evening. 

If you're still experiencing issues, can you please let us know what device you're using and what operating system the device is using. 

Thanks

[claude_cat]

Completely useless.

Bills no longer appear.