Level 2: Rookie

My Telstra App not working

Updated to the new my Telstra app and it show no details for my prepaid service. Just get error message something went wrong. How do I now see my usage, creed balance and recharge. Tried chat Cody a waste of time disappointing Telstra I understand it is a very busy time but this should be a no brainer fix or roll back the app to a version that was working. The new app is useless.

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Level 1: Cadet

Re: My Telstra App not working

same here.....hopeless

Community Manager Community Manager
Community Manager

Re: My Telstra App not working

Hi @aussieorchid @tessa65 


Thank you for your post.

Have you tried uninstalling and reinstalling the My Telstra app to see if this assists?

A fix was released for this issue on Monday evening. 


If you're still experiencing issues, can you please let us know what device you're using and what operating system the device is using. 



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Level 1: Cadet

Re: My Telstra App not working

Completely useless.

Bills no longer appear.


Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit