My Telstra Plus Membership is wrong and points missing.

[cccc]

My Telstra Plus Membership is wrong and points missing.

[Rohan123 · Accepted solution]

Hi cccc, What exactly is the problem with your Telstra plus membership?

Only time i have had points missing is if I wasn't actually signed up for Telstra plus after they promised me points.

I will leave some useful Telstra plus links below

Rohan

https://www.telstra.com.au/plus/firstbirthday

https://www.telstra.com.au/plus

https://checkout.telstra.com.au/consumer/rewards?ref=TD_fr_cs_tcom_tplusrewardsstore

https://www.telstra.com.au/plus/terms-and-conditions

[cccc]

I perfectly eligible for 

Silver

$1,500 - $2,999
Annual spend

More than a year now, still my membership status shows 'Member' 

[jhwiz]

Add up your spend since your registration date, if it totals more than $1500 your tier should be adjusted within the next few billing cycles.

[cccc · Accepted solution]

This is the same response i got from telstra support too. It’s be more than a year now

[jhwiz]

Only suggestion I have is make sure you exclude any late payment fees, third party charges or non-Telstra fees, have a search of your emails and verify your sign-up date (you would've received a confirmation email from Telstra Plus), it should be adjusted shortly but don't worry as the extra benefits from the silver tier are unable to be accessed currently anyway, unfortunately. Raise a request through the Telstra app to have it escalated to the Telstra Plus team if it is still unresolved.